Why is my bill higher than usual?
The most common reasons for a high bill are changes in water use and leaks.

Did you do anything that would use more water than usual, such as outdoor watering or having house guests? Check for leaks. Typical culprits are running toilets, leaking outdoor spigots, and damaged sprinkler heads.

You can use your water meter to help determine if you have a leak. The little red triangle on the meter dial is a flow indicator. Turn off all water-using fixtures and appliances inside and outside your home, then check the triangle. If it’s spinning, even slightly, that means water is going through the meter, and you probably have a leak. Keep searching or contact a plumber for help.

Show All Answers

1. Can I get my bill adjusted if I had a leak?
2. Can I get a discount on my sewer bill when I fill my pool?
3. Can I sign up for automatic recurring payments using my credit card?
4. How is my sewer bill calculated?
5. How is my water bill calculated?
6. Why is there a charge for the storm water fee on my water bill?
7. Why do water and sewer rates keep going up?
8. Why am I charged a minimum bill even if I don't use any water?
9. What is an irrigation account?
10. Does Charleston Water System bill for other sewer utilities?
11. What is Automated Meter Reading (AMR)?
12. What is my billing cycle?
13. What is the sewer cap?
14. Why is my bill higher than usual?
15. Will I be charged for sewer while my home is under construction?