Customer Service & Emergencies:
(843) 727-6800
- Phone payments and account balance available 24/7
- Customer service representatives available Mon - Fri, 8am - 5pm (closed holidays)
- Emergency service available after business hours
Non-Emergency Customer Service Email
customerservice@charlestoncpw.com
Social Media
Twitter |
Facebook
Departments
Only Customer Service contacts can discuss customer accounts.
Mailing Addresses
General Correspondence
Charleston Water System
PO Box B
Charleston, SC 29402
Bill Payments
Charleston Water System
PO Box 568
Charleston, SC 29402
Office Locations
Main Office Customer Service Office (Downtown)
103 St. Philip Street, Charleston, SC 29403
- Walk-in, drive-thru, and night deposit
- M - F, 8am - 5pm
Customer Service Center (Hanahan)
6330 Murray Drive, Hanahan, SC 29410
- Walk-in, drive-thru, and night deposit
- M - F, 8am - 5pm
Hobson Operations Center
1256 Supply Street, Charleston, SC 29405
Holiday Closures
If a holiday falls on a weekend, we'll be closed Friday or Monday.
- New Year's Day
- Martin Luther King Day
- Presidents' Day
- Good Friday
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving and the day after (closed 2 days)
- Christmas Eve and Christmas Day (closed 2 days)