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Contact Us
Customer Service & Emergencies:
(843) 727-6800
- Phone payments and account balance available 24/7
- Customer service representatives available Mon - Fri, 8am - 5pm (closed holidays)
- Emergency service available after business hours
Non-Emergency Customer Service Email
customerservice@charlestoncpw.com
Social Media
Twitter | Facebook
Departments
Only Customer Service contacts can discuss customer accounts.
Department | Phone / Email / Forms |
---|---|
Customer Service |
(843) 727-6800 | Email | Forms |
Customer Service - Administrative Assistant | (843) 727-6845 |
Accounting/Finance |
(843) 727-6919 |
Cross-Connection Control (Backflow) |
(843) 727-7148 | Email | Forms |
Claims, FOIA Requests & Records Management |
(843) 727-6911 | Email |
Engineering - New Development | (843) 727-6869 | Forms |
Construction | (843) 727-7144 |
Executive Office | (843) 727-6856 |
Human Resources | (843) 727-6851 | Apply or a Job | Email |
Laboratory | (843) 863-4040 |
Communications & Media Relations |
(843) 323-1803 | Email |
Purchasing | (843) 727-6894 |
Safety Compliments & Concerns |
(843) 727-7184 | Email |
Wastewater Collection | (843) 308-8200 |
Water Distribution | (843) 308-8258 |
Mailing Addresses
General Correspondence
Charleston Water System
PO Box B
Charleston, SC 29402
Bill Payments
Charleston Water System
PO Box 568
Charleston, SC 29402
Office Locations
Main Office Customer Service Office (Downtown)
103 St. Philip Street, Charleston, SC 29403
- Walk-in, drive-thru, and night deposit
- M - F, 8am - 5pm
North Area Customer Service Branch Office
6296 Rivers Ave., Charleston, SC 29418
- Walk-in, drive-thru, and night deposit
- M - F, 8am - 5pm
Hobson Operations Center
1256 Supply Street, Charleston, SC 29405
Holiday Closures
If a holiday falls on a weekend, we'll be closed Friday or Monday.
- New Year's Day
- Martin Luther King Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving and the day after (closed 2 days)
- Christmas Eve and Christmas Day (closed 2 days)