How did Charleston Water select HomeServe for this partnership?
We invited companies that offer service line warranties to submit a proposal for establishing a partnership program. Three companies submitted proposals.

Charleston Water selected HomeServe based on its product offerings, customer service and quality assurance processes, customer satisfaction, plan for working with local plumbers, and references from other utilities that have similar partnerships with HomeServe.

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1. Why did Charleston Water System partner with HomeServe?
2. How did Charleston Water select HomeServe for this partnership?
3. Do I need a warranty for my home's water or sewer service line?
4. The water account is not in my name, so why did I receive a letter from Charleston Water System about this?
5. If I sign up for HomeServe, who should I contact for questions or to make a claim?