What is a cross connection?
A cross connection is a link between a potable water system and a non-potable water system, in our case, Charleston Water’s public water lines and our customers’ private plumbing systems. Backflow can occur through cross connections.

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1. I received a letter saying my annual backflow test is due. What do I need to do?
2. I'm a renter, why did I receive a letter about the backflow preventer?
3. I received a letter saying I need to install a backflow preventer. How do I do that?
4. Why are backflow preventers tested annually?
5. Do Backflow Testers work for Charleston Water System?
6. Who should I contact for more information?
7. How do I know if I need to install a backflow preventer?
8. What is backflow?
9. What is a cross connection?
10. What causes backflow?
11. How does Charleston Water System prevent backflow?
12. What can I do to protect my home plumbing system from backflow?
13. What is the backflow administration fee?
14. A backflow preventer was already installed when I moved into this home / commercial space, but I don't think I need it. What should I do?
15. I don’t use my irrigation system. Do I still have to test and maintain my backflow preventer?