Non-pay shut-offs suspended.

◄ Back
July 17, 2020 4:32 PM

Coronavirus (COVID-19) Update

Our water is safe:
There is no evidence that Coronavirus can be transmitted via treated drinking water.

We’ll be here, working for you:
We’re operating at full capacity to assure that our customers have the critical water and sewer services they need. Our mission to support public health and protect the environment, and we always will.

Electronic bill payments protect you and our staff:
Auto Draft, Epay, and Pay-by-Phone options eliminate the need to handle mail or visit a branch office, and all are available 24/7.

Branch offices are open via drive-thru lanes (vehicle and walk-up lanes offered):
Night Deposit Boxes remain open 24/7.

Services are available via phone M-F, 8am-5pm.
Accounts Coordinator/Collections Group: (843) 958-3678
New Service Applications: Line 1: (843) 958-3685 | Line 2: (843) 958-3686 | Line 3: (843) 958-3687

Service Terminations:
We've paused all non-pay shut-offs until Aug. 17.
*Important: Customer bills/fees/debt will not be forgiven or erased, so please continue to make payments to the best of your ability. Late fees and any other applicable charges still apply.

Need a payment plan?
Just call us at (843) 727-6800.
M-F, 8 a.m. to 5 p.m.

Need financial assistance?
Call the Palmetto Community Action Partnership who we partner with to help those most in need at (843) 766-4029.

We’re keeping our employees safe:
Our employees are our most valuable resource, so we’re doing everything we can to assure they’re OK and that they have a clean, safe workplace.

Facebook Twitter Email