The meter increases by one digit after each complete rotation as water flows through it. Each digit indicates 100 cubic feet (Ccf) of water use, which equals 748 gallons. All meters belong to us.
Reading Your Meter
We read your meter every 28 - 31 days.
If we can't get a meter reading, we'll estimate based on usage history and then work to replace it ASAP.
Water-Filled Meter Boxes
It's ok, and quite common.
Automated Meter Reading (AMR)
We only use one type of AMR meter, which is 100% accurate. The flat disk on the top transmits data by radio signal to our vehicles, but they can also be read manually. If a reading is not received, we'll estimate your bill based on prior usage and replace the meter ASAP.
Keep Your Meter Visible and Accessible
We need to read it, and we may need to replace it or turn the water on/off in an emergency. Don’t put bushes or plants near it (3-foot clearance is best), and don’t cover it with pine straw, mulch, etc.