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Use the link below to submit a leak adjustment request, or call our Customer Service Department at (843) 727-6800. Leak Adjustment Request Form
Not at this time.
We offer AutoDraft from a bank account, but not credit cards because we've opted not to store customers' credit card info.
Sign up for AutoDraft online or complete the form on the back of your bill.
For questions about the storm water fee, please contact the City of Charleston's Storm Water Utility at 843-724-7246.
Our water and sewer rate structures both include a minimum bill, which is a monthly charge for service availability and up to 2 Ccf (1,496 gallons) of water consumption.
The minimum bill is designed to recover the costs associated with making service available, including costs related to metering and billing and infrastructure. The water minimum bill also pays for the costs associated with providing water for fire protection, one of our key functions.
These costs remain constant regardless of whether you use any water in a billing period.
Learn more about our sewer rates