Can I register to pay a family member's bill online using my name and bank account information?
Yes. All you need to sign up for online bill payment is the Charleston Water System account number and the current bill amount. You can register online to pay someone else's bill using your name and your bank account, as long as you have the account number and current bill amount for that account.
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Can I view a copy of my current or past bills online?
Our Epay system does not allow you view a copy of your current or past bills. To request a copy of your bill, please contact our Customer Service Department at (843) 727-6800.
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Can I choose to receive my bill via e-mail instead of by mail?
No, we do not offer bills via e-mail. However, you may log on to our Epay system at any time to check your account balance and due date.
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When will my payment be posted?
If you make a payment before 5:00 p.m. EST it will be posted that day. Payments made after 5:00 p.m. or on weekends or holidays will be posted the next business day.
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Can I change my payment once I submit it?
Once you submit a payment, you may change that payment until 5:00 p.m. on the date you selected the payment to be applied to your Charleston Water System account. Payments are processed each day after 5:00 p.m.
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What should I do if I get an e-mail from Charleston Water System notifying me of a change to my account that I did not make?
Contact Customer Service immediately at (843) 727-6800.
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What if I forget my username or password?
If you enter the correct username but can't remember your password, you can have it e-mailed to you by clicking on the "Forget Password?" button. If you don't know your username, contact Customer Service at (843) 727-6800 or e-mail us.
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Do I have to pay the full amount due on my account?
No. You may pay less than the amount due, but your payment may not exceed the amount due.
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The system will not allow me to select a payment date. Why?
If your payment is past due, you will not be able to select a future date to make the payment-you may only select the current date.
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Can I set up my account to pay my bill automatically on a certain date every month?
No. To have your bill amount automatically drafted from your account on the due date every month, you please sign up for our Auto Draft program. This is separate from online bill payment. Auto Draft does not allow you to select the date you wish to pay your bill, but automatically drafts your account on the bill due date. To sign up for Auto Draft, please fill out the Auto Draft Payment Authorization Agreement (Adobe PDF) and return it to Charleston Water System with your next bill.
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I have several accounts with Charleston Water System. Can I pay each bill with a different bank account or credit card?
Yes, but you may not pay one Charleston Water System account with multiple bank accounts. To pay a bill with a different bank account than the one you registered, click "Change Bank Information."
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I removed my account from my customer profile and now I'm not able to sign in. Why not?
If you remove all accounts from your profile, your customer profile will be permanently deleted. To access your account, you will have to re-register for online bill payment and input your account information.
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How can I get a refund?
To request a refund, please call (843) 727-6800. For debit and bank draft transactions, refunds will be provided by check within 15 working days. For credit cards, the amount will be credited back to the account. Please have one of the following proofs of purchase available:
- Copy of front and back of cancelled check(s) and/or bank statement
- Copy of receipt/transaction confirmation number
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