Customer Service Fees
Fee
Amount
Description
Water Service Origination Fee
  Hollywood/Petersfield $15
  All other customers $25
Sewer Service Origination Fee
  City of Charleston $15
  Outside City of Charleston $25
  North Charleston Sewer District $30
  City of Hanahan $20
  Dorchester County $25
  Town of Meggett $15
Return visit charge $40 Applied if Charleston Water System must return to a customer's property to connect service after the initial visit.
After hours charge $40 Applied if Charleston Water System provides service after normal business hours of 8 - 5 M-F.
Nonpay processing fee $40 Fee applied for interruption of service due to nonpayment.
Return check charge $35  
Bad debt processing fee $25  
Temporary disconnection charge $10 A customer may choose to temporarily disconnect water service for up to six months.
No access to water meter
  First offense $0 Fee charged for blocking access to water meter that prevents Charleston Water System from collecting a meter reading.
  Second offense $50
  Third offense $100
Unauthorized use fees
  Water Service $50 Charged for using residential water service without paying.
  Fire service $500 Charged for unauthorized use of water lines dedicated to fire protection.
  Fire hydrant $500 Charged for unauthorized use of a fire hydrant.
  Tap/Bypass $500 Applied for bypassing a water meter.
  Sewer connection $500 Fee charged unauthorized use of the sewer system.
Crimping charge $500 Applied if Charleston Water System must terminate water service at the main.
Backflow administration fee $25
Grease trap origination fee $25 Fee charged to register all grease traps for commercial/industrial customers. Nonrefundable and nontransferable.
Grease trap inspection fee $25  
Smoke testing fee $30 Applied for testing the sewer system by injecting smoke to identify breaches in or unauthorized connections to the sewer system.
     
   
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