Service Fees
Fee
Amount
Description
Water Service Origination Fee
$30
Sewer Service Origination Fee
$30
Revisit/Service Call Fee
$30
Charged for requests to re-read a meter or other return visit requests.
After Hours Visit Fee
$50
Surcharge for any service rendered outside of normal business hours.
Non-Payment Fee
$50
Fee for disconnection or scheduled disconnection of water/sewer service due to non-payment.
Return Check Fee
$35
Fee for returned checks.
Bad Debt Processing Fee
$25
Fee for processing bad debt.
Flow Search Investigation Fee
$50
Customers experiencing unexplained high water usage may request a flow detection device, which records all water flowing through a meter to help identify the source of a leak.
Meter Replacement & Test Fee
$50
Fee for testing and replacing a water meter at a customer's request. If the meter is deemed defective, the fee is waived.
Property Manager Program Fee
$30

Allows landlords of rental property to maintain water service in between tenants for up to 28 days and 4 Ccf (2,992 gallons) of water usage.

Notice: Beginning Jan. 30, 2012, Property Manager accounts will also be charged the applicable sewer account origination fee, which ranges between $15 - $30, depending on the sewer agency that serves the property.

No Access to Water Meter Fees
  First Offense
$0
Fee charged for blocking access to water meter that prevents Charleston Water System from collecting a meter reading.
  Second Offense
$50
  Third Offense
$100
Unauthorized Use Fees
  Water Service
$50
Charged for using residential water service without paying.
  Fire service
$500
Charged for unauthorized use of water lines dedicated to fire protection.
  Fire hydrant
$500
Charged for unauthorized use of a fire hydrant.
  Tap/Bypass
$500
Applied for bypassing a water meter.
  Sewer connection
$500
Fee charged unauthorized use of the sewer system.
Crimping Fee
$500
Applied if Charleston Water System must terminate water service at the main.
Backflow Administration Fee
$25
Grease Trap Origination Fee
$25
Fee charged to register all grease traps for commercial/industrial customers. Non refundable and nontransferable.
Grease Trap Inspection Fee
$50
Semi-annual fee charged to food establishments for required grease trap inspections.
Sewer Connection Investigation Fee
$200
Inspection of a customer's connection to the sewer system by smoke testing, dye testing, etc.
Sewer Disconnection/Reconnection Fee $600 One-time flat fee charged for installation of a wastewater Elder Valve on a sewer lateral for sewer-only disconnection.
Individual Wastewater Pump (Grinder) Maintenance Fee $30/month Charged to a property owner for maintenance of the on-site individual wastewater pump station and force main that serves a single property. Fee is charged monthly in addition to the volumetric sewer charge.
©2013 Charleston Water System