Charleston Water System handles damage claims in accordance with SC Tort Claims Act.

Claims must be filed in writing within one year after the damage or loss occurred. To file a claim, please:

1. Complete a Damage Claim Form (PDF: 1MB)
   
   
2. Submit the completed form, along with copies of any documentation that supports your claim, such as paid receipts, estimates, photographs, etc., to Charleston Water System via mail, e-mail, fax, or in person.
   
     Mail:              Tort Claims, Charleston Water System, PO Box B,                          Charleston, SC 29403
     E-mail:           williamstw@charlestoncpw.com
     Fax:               (843) 579-6744
     In Person:   103 St. Philip Street, Charleston, SC 29403 (map)
   
   
3. Allow at least 30 days for processing of your claim.

The acceptance of any claim by Charleston Water System does not constitute an admission of legal liability on the part of Charleston Water System or any of its departments.  Failure to provide adequate information may result in your claim being returned and/or denied. 

For more information about damage claims, contact Terry Williams, Charleston Water System Records Manager, at (843) 727-6911.