Charleston Water System's water and wastewater services are provided in accordance with our Water Rules and Regulations and Wastewater Use and Rate Resolutions policy manuals, respectively, which are approved by our Board of Commissioners.

These manuals govern Charleston Water System's operations and services, including rates, fees, billing, extending water and sewer lines, etc.

Please note: You may download these policy manual by clicking the links below; however, these documents contain references to internal operating procedures and guidelines that are not posted on this site. For questions, please send us an e-mail or call our Customer Service Department at (843) 727-6800.

Download:

Water Rules and Regulations
(PDF: 530 KB, 96 pages)
Amended July 1, 2012

Wastewater Use and Rate Resolutions
(PDF: 540 KB, 77 pages)
Amended March 20, 2013