Policies Governing our Services
Charleston Water System's water and sewer services are provided in accordance with our Water Rules and Regulations and Wastewater Use and Rate Resolutions policy manuals, respectively, which are approved by our Board of Commissioners.
These manuals govern Charleston Water System's operations and services, including rates, fees, billing, extending water and sewer lines, etc.
Please note: You may download these policy manuals by clicking the links below; however, these documents contain references to internal operating procedures and guidelines that are not posted on this site.
Questions? Please send us an e-mail or call our Customer Service Department at (843) 727-6800.