Charleston Water System

Contact Charleston Water System

E-mail Us
Customer Service* customerservice@charlestoncpw.com We are unable to provide some services via e-mail. For immediate assistance, please call (843) 727-6800.
Public Information info@charlestoncpw.com
Human Resources & Safety Compliments or Concerns hrhelp@charlestoncpw.com Note: For employment opportunities, please click here. Please do not e-mail resumes. Charleston Water System does not accept resumes.


Call Us
Customer Service > 24-hour automated service, including pay-by-phone > Staffed M-F 8am - 5pm > Emergency dispatcher available after hours & weekends		(843) 727-6800 Please call this number to open or close an account, inquire about your bill, report an emergency, or for any other customer service-related information.
Department Contacts Note: For questions about your water or sewer account, please call the Customer Service number above.
Accounting/Finance		(843) 727-6919
Cross Connection Control (Backflow)		(843) 727-7148
Design & Construction		(843) 727-6867
Executive Office		(843) 727-6856
Human Resources		(843) 727-6851
Laboratory		(843) 863-4040
Public Information		(843) 727-6856
Purchasing		(843) 727-6894
Safety Compliments/Concerns		(843) 727-7184
Wastewater Collection		(843) 308-8200
Water Distribution		(843) 308-8258

Mailing address

Charleston Water System
PO Box B
Charleston, SC 29402

Office Locations

Main Office (Downtown)
103 St. Philip Street
Charleston, SC 29403

>Drive-thru, night deposit, and
in-person payment options available at this location.
Hours: M-F 8a.m.
Get Directions

North Area Branch Office
6296 Rivers Ave.
Charleston, SC 29418

>Drive-thru, night deposit, and
in-person payment options available at this location.
Hours: M-F 8a.m.
Get Directions

Operations Center
1256 Supply Street
Charleston, SC 29405
Get Directions

About Charleston Water System>General Information>Charleston Water System Contacts