Charleston Water System

Contact Charleston Water System

E-mail Us
Customer Service We are unable to provide some services via e-mail. For immediate assistance, please call (843) 727-6800.
Media Relations & Public Information
Human Resources & Safety Compliments or Concerns For employment opportunities, please click here. We do not accept resumes.


Call Us
Customer Service > 24-hour automated service, including pay-by-phone > Staffed M-F 8am - 5pm > Emergency dispatcher available after hours & weekends		(843) 727-6800
Department Contacts Below is a list of CWS departments. Click the link or call the number listed for more information. The departments listed below are unable to assist with questions related to CWS water and sewer accounts. Please call our Customer Service Department (727-6800) for assistance with your account.

Accounting/Finance		(843) 727-6919
Cross Connection Control (Backflow)		(843) 727-7148
Damage Claims		(843) 727-6911
Engineering & Construction		(843) 727-6867
Executive Office		(843) 727-6856
Human Resources		(843) 727-6851
Laboratory		(843) 863-4040
Public Information/Media Relations		(843) 727-6856
Purchasing		(843) 727-6894
Safety Compliments/Concerns		(843) 727-7184
Wastewater Collection		(843) 308-8200
Water Distribution		(843) 308-8258

Mailing Address

General Correspondence:
Charleston Water System
PO Box B
Charleston, SC 29402

Bill Payments Only:
PO Box 568
Charleston, SC 29402

Office Locations

Main Office (Downtown)
103 St. Philip Street
Charleston, SC 29403
map

Drive-thru, night deposit, and
in-person payment options available at this location.
Hours: M-F 8a.m.

North Area Branch Office
6296 Rivers Ave.
Charleston, SC 29418

Drive-thru, night deposit, and
in-person payment options available at this location.
Hours: M-F 8a.m.

Operations Center
1256 Supply Street
Charleston, SC 29405

About Charleston Water System>General Information>Charleston Water System Contacts