Non-pay shut-offs suspended.

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July 17, 2020 4:32 PM

Coronavirus (COVID-19) Update

Our water is safe:
There is no evidence that Coronavirus can be transmitted via treated drinking water.

We’ll be here, working for you:
We’re operating at full capacity to assure that our customers have the critical water and sewer services they need. Our mission to support public health and protect the environment, and we always will.

Electronic bill payments protect you and our staff:
Auto Draft, Epay, and Pay-by-Phone options eliminate the need to handle mail or visit a branch office, and all are available 24/7.

Branch offices are open via drive-thru lanes (vehicle and walk-up lanes offered):
Night Deposit Boxes remain open 24/7.

Services are available via phone M-F, 8am-5pm.
Accounts Coordinator/Collections Group: (843) 958-3678
New Service Applications: Line 1: (843) 958-3685 | Line 2: (843) 958-3686 | Line 3: (843) 958-3687

Service Terminations:
We've resumed all non-pay shut-offs as of Aug. 17.

Need a payment plan?
Just call us at (843) 727-6800.
M-F, 8 a.m. to 5 p.m.

Need financial assistance?
Call the Palmetto Community Action Partnership who we partner with to help those most in need at (843) 766-4029.

We’re keeping our employees safe:
Our employees are our most valuable resource, so we’re doing everything we can to assure they’re OK and that they have a clean, safe workplace.

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