Mission, Vision, Values & Strategic Plan

Our Mission


Our Mission is to protect public health and the environment of our service community by providing clean water services of exceptional quality and value.

Our Vision


By 2023, become a nationwide results leader in our industry utilizing the Effective Utility Management guidelines aligned with the Baldrige Excellence Framework.

Our Core Values


  • Teamwork
  • Ethical behavior and integrity
  • Accountability 
  • Customer service focus (internal/external)
  • Open/honest communication
  • Innovation

Strategic PlanStrategic Plan


Our five-year Strategic Plan (2013 - 2017) serves as a road map for achieving our Vision.

The plan was developed with input from customers, partners, suppliers, and associates, and it addresses key opportunities for enhancing our services and ensuring long-term sustainability. 

Our strategic goals are organized into five focus areas, which mirror the categories in the Baldrige Criteria for Performance Excellence:

  1. Leadership & Strategic Planning
  2. Customer Focus
  3. Measurement
  4. Workforce Focus
  5. Operations Focus
For more information about our Strategic Plan, contact us